Can I cancel or amend my order?
If you wish to cancel your order, please inform us in writing by emailing info@godwitsbags ensuring you quote your Order Number in all correspondence. Providing it hasn’t yet been dispatched from our warehouse we’ll happily cancel it for you and process your refund. Once it’s dispatched you’ll need to wait for it to arrive and then you can return for a refund – see ‘How do I return a product?’
Unfortunately, we can’t amend your order once it’s been placed.
Do I have to pay for returning a product?
You are responsible for paying for returns, unless there has been an error on our part or because the product is faulty, then we will cover reasonable postage costs which you incur in returning the item on receipt of evidence of these costs.
Can my refund be processed to a different card or account?
Unfortunately, we can only process refunds via your original payment method.