What is your policy on returns?

We want all of our customers to be 100% happy with their purchase. If you need to return an unused item to us, you can do so within 30 days of receiving it. The returned items must be returned unused and with all original packaging, tags & labels.

Can I cancel or amend my order?

If you wish to cancel your order, please inform us in writing by emailing info@godwitsbags ensuring you quote your Order Number in all correspondence. Providing it hasn’t yet been dispatched from our warehouse we’ll happily cancel it for you and process your refund. Once it’s dispatched you’ll need to wait for it to arrive and then you can return for a refund – see ‘How do I return a product?’ Unfortunately we can’t amend your order once it’s been placed (e.g. change the colour or add another pack).

How quickly will my refund show on my account?

We aim to process all refunds within 5 working days, although during busy periods this may vary. If you paid by a card, please also allow up to an additional 5 working days for your bank to handle the credit and post it to your account.