If you are not satisfied with the bag or changed your mind after we have e-mailed you your order confirmation, you can return an item within 30 (thirty) calendar days and get a refund.
You are responsible for keeping an item(s) secure and in good condition. In case of returns you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
When returning an item(s), please provide us with all original packaging, tags & labels.
Please follow the guidelines below for all returns and exchanges:
- Text to firstname.lastname@example.org with theme "return". We will send you the form.
- Cut out the return label in the return form and attach to the box.
We recommend that you return products from outside the UK by post via the Post Office. Using a courier service could mean that your returned items are held up in customs and you may need to pay any fees incurred.