If you made your purchase on www.godwitsbags.com and your Product is faulty, go to the Returns page and follow the instructions to return your product; otherwise, please return the Product to the nominated Godwit`s Bags retailer where you bought it from. 

Make sure you return your faulty Product to us empty and clean as we will return any dirty bags we receive unrepaired at your expense. Please note that it can take up to 3 weeks from when we receive your Product to send it back to you. 

Global Warranty

At Godwits Bags®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with our products and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

Please do not send your Product directly to Godwits Bags Ltd as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the Product.

For any service at a Warranty Center, you will need to send a copy of your original receipt of purchase, as well as the completed repair document (found on this page) together with your claimed Product. The Warranty Center will determine whether the problem is covered by our warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable Product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone other than a Warranty Center. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice.  Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.